EatSmart Precision Digital Bathroom Scale w/ Extra Large Backlit 3.5" Display and "Step-On" Technology

I am IMPRESSED......, January 23, 2009 Marc D. Ganz "ganzma" Amazon Verified Purchase(What's this?) This review is from: EatSmart Precision Digital Bathroom Scale w/ Extra Large Backlit 3.5" Display and "Step-On" Technology (Health and Beauty) I changed my review from a 1 to a 5...here's why I am impressed. First, I had a Tanita scale; it told me my weight, body fat, water weight, bone weight, if my toe nails needed to be cut, etc. However, I could not read the display and as executive/non-athlete I did not need all this information. When that scale died, I went looking for a good solid simple scale. I liked the way this scale looked and the reviews on Amazon were good. Plus, the price was great. I got it right away, and it was great. Looked good, easy to read, and I liked the 0.2 denominations. However, unfortunately it stopped working after two weeks. I went to return it on Amazon and posted a disappointing review. Then the most amazing thing happened...this really happened...about an hour after I posted my review, I was contacted by the company. They read my review and apologized that my unit was not operating the way that it was supposed, discussed their high quality control and that this should not have happened, and then they sent me a replacement right away. THAT IS CUSTOMER SERVICE!!! They are family run operation that prides themselves on customer service and providing people with a quality product. THEY STAND BEHIND THEIR PRODUCTS! There are so few of these good companies left. I was very impressed. I am a very happy customer again and will buy other products from this company!! I hope you will to UPDATE - It is April 2012 and the replacement scale they sent is still working perfectly. Also, I saw someone comment about how did they contact me; they emailed me through Amazon. They did not have any personal information they were simply able to reply to my comment. Still a very happy customer.